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PLEASE READ OUR TERMS AND CONDITIONS AND ENSURE THAT AGREE TO THEM BEFORE BOOKING. BY MAKING YOUR BOOKING, YOU AGREE TO BE BOUND BY THESE TERMS.

YOU ARE STRONGLY ADVISED TO TAKE OUT APPROPRIATE HOLIDAY INSURANCE TO COVER CANCELLATIONS BY YOU OR BY US; OUR CANCELLATION POLICY IS STRICT.

BOOKING

1.1 THE PERSON MAKING THE BOOKING – ‘THE HIRER’ – IS RESPONSIBLE FOR THE GROUP AND LIABLE FOR ANY DAMAGE CAUSED AND/OR MONIES OUTSTANDING.

 

1.2 THE HIRER ACCEPTS FULL RESPONSIBILITY FOR THE SAFETY OF THE TENT/SHEPHERDS HUT, EQUIPMENT AND THE SAFETY OF ANY PERSON WHO MAKES USE OF THE EQUIPMENT FOR THE DURATION OF THE HIRE PERIOD.

 

1.3 WE RESERVE THE RIGHT TO CHARGE A DAMAGE DEPOSIT ON ANY BOOKINGS.

 

1.4 A FULL PAYMENT IS REQUIRED AT TIME OF BOOKING

 

  1. USE OF ACCOMMODATION

2.1 THE HIRER MUST BE ABLE TO IDENTIFY THEMSELVES IF REQUESTED BY A MEMBER OF STAFF ON THE SITE. 

 

 2.2 ELLENDEN FARM DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE ACTIONS OF EMPLOYEES OR THIRD PARTIES THAT ARE NOT EMPLOYED BY ELLENDEN FARM.

 

2.3 THE HIRER TAKES FULL RESPONSIBILITY FOR ANY ACTIONS BY THIRD PARTIES THAT CAUSE DAMAGE TO THE TENT/SHEPHERDS HUT, INCLUDING THE ACTIONS OF THIRD PARTIES THAT CAUSE SAFETY OR FIRE RISKS AND THE CONSEQUENCES THAT RESULT FROM SUCH RISKS.

 

2.4 ELLENDEN FARM ACCEPTS NO LIABILITY FOR LOSS OR DAMAGE TO PERSONAL POSSESSIONS OR INJURY OR DEATH TO THEMSELVES OR THIRD PARTIES WHO USE THE TENTS AND EQUIPMENT.

 

2.5 BY BOOKING AND USING ELLENDEN FARM FOR YOUR ACCOMMODATION, YOU AGREE TO BE RESPONSIBLE FOR YOUR OWN WELFARE. YOU ARE REQUIRED TO TAKE ALL REASONABLE PRECAUTIONS AGAINST PERSONAL INJURY, INJURY TO OTHERS AND DAMAGE TO EQUIPMENT AND FACILITIES.  USE OF THE EQUIPMENT OF ELLENDEN FARM IS THE RESPONSIBILITY OF THE GUEST AND IS DONE SO AT THEIR OWN RISK.

 

2.6 IN THE EVENT OF MISBEHAVIOUR OR OTHER INAPPROPRIATE BEHAVIOUR, WE RESERVE THE RIGHT TO TERMINATE THE HIRE WITHOUT ANY REFUND OF MONIES AT ANY LOCATION. 

 

IN REGARD TO THE CAMPSITE;

    2.7.1 THIS IS NOT A SUITABLE LOCATION FOR BOISTEROUS OR LOUD GROUPS

    2.7.2 THERE IS TO BE NO MUSIC AFTER 10PM AND NO NOISE BETWEEN 12AM AND 8AM

    2.7.3 NO CARS ARE TO BE DRIVEN ON THE CAMPING FIELD AFTER 10PM 

    2.7.4 GUESTS MUST NOT ENTER THE FARMYARD AT ANY TIME UNLESS TO USE THE FACILITIES

    2.7.5 NO CHILDREN UNDER 18 AND NO DOGS ALLOWED UNLESS AGREED IN WRITING PRIOR TO STAY

    2.7.6 VISITORS AT ELLENDEN FARM MUST HAVE A CONFIRMED RESERVATION FOR EITHER A SHEPHERDS HUT OR A BELL TENT .   WE DO NOT ACCEPT GUESTS WITHOUT A CONFIRMED RESERVATION AND YOU WILL BE ASKED TO LEAVE. VISITORS ARE NOT PERMITTED TO PITCH THEIR OWN TENTS.

 

2.8 IF THE BEHAVIOUR OF YOU OR MEMBERS OF YOUR GROUP CAUSES OTHER GUESTS OR STAFF, DISRUPTION, DISCOMFORT OR DISTRESS YOU WILL BE LIABLE FOR ANY REFUNDS PROVIDED TO OTHER GUESTS AND ADDITIONAL STAFF TIME. OUR DECISION IN THIS REGARD IS FINAL.

 

2.9 ALL EQUIPMENT PROVIDED – IS THE PROPERTY OF ELLENDEN FARM.  THE HIRER MUST NOT HIRE OUT THE TENT/ SHEPHERDS HUT TO ANY THIRD PARTY.  THE HIRER AGREES TO ONLY HAVE THE SPECIFIC NUMBER OF PEOPLE STAYING IN THE TENT OR SHEPHERDS HUT AS DECLARED BY THEM.

 

2.10 ELLENDEN FARM WILL ALWAYS ENDEAVOUR TO PROVIDE GOOD EQUIPMENT. HOWEVER, DUE TO THE NATURE OF CAMPING AND ADVERSE WEATHER CONDITIONS, ON RARE OCCASIONS, SOME WATER MAY ENTER THE TENT. ELLENDEN FARM CANNOT BE HELD RESPONSIBLE FOR SEVERE WEATHER / ACTS OF GOD.

 

  1. MINIMUM STAY

3.1 UNLESS AGREED AND CONFIRMED IN WRITING, OUR MINIMUM STAY IS TWO NIGHT SUNDAY – SUNDAY.  ALL OUR BOOKINGS ARE FOR TWO NIGHTS. IF ANY OF YOUR PARTY IS ONLY STAYING FOR ONE NIGHT DURING A TWO NIGHT MINIMUM STAY, THEN OUR MINIMUM TWO NIGHTS STAY POLICY STILL APPLIES.

 

  1. ARRIVAL AND DEPARTURE

4.1 THE CHECK-IN TIME FOR THE HIRER TO IS 3PM UNLESS A PRIOR ARRANGEMENT HAS BEEN MADE IN WRITING WITH ELLENDEN FARM

 

4.2 THE DEPARTURE TIME FOR THE HIRER TO DEPART THE TENT IS BY 11.00AM UNLESS A PRIOR ARRANGEMENT HAS BEEN MADE IN WRITING WITH ELLENDEN FARM.

 

4.3 IF THE HIRER DOES NOT VACATE THE PROPERTY BY THE TIME STATED ON THE CONFIRMATION OF BOOKING, ELLENDEN FARM RESERVES THE RIGHT TO CHARGE A FEE OF 50% OF THE TOTAL AMOUNT FOR A 1 NIGHT HIRE.

 

  1. THE TENT/SHEPHERDS HUT AND EQUIPMENT

5.1 IT IS THE HIRER’S RESPONSIBILITY TO CHECK THAT ALL EQUIPMENT IS PRESENT AND IN GOOD WORKING ORDER ON ARRIVAL. IN SHEPHERDS HUT PLEASE CHECK FIRE AND C02 ALARMS, ANY CONCERNS MUST BE REPORTED IMMEDIATELY TO ELLENDEN FARM

 

5.2 CHARGES WILL BE MADE FOR ANY DAMAGE OR LOSS OF EQUIPMENT DURING THE HIRE PERIOD.  THE CHARGE WILL NOT BE GREATER THAN THE TOTAL COST OF A REPLACEMENT TENT OR A SPECIFIC ITEM.  THE HIRER AGREES TO PAY FOR ALL THE COSTS INCURRED IN REPAIRING/REPLACING THE EQUIPMENT.

5.3 THE HIRER AGREES TO NOT MODIFY THE TENT/SHEPHERDS HUT IN ANY WAY.

 

5.4 NAKED FLAMES INSIDE A TENT CAN POSE A SERIOUS RISK TO LIFE. UNDER NO CIRCUMSTANCES ARE ANY NAKED FLAMES ALLOWED IN THE TENT. THIS INCLUDES BUT IS NOT LIMITED TO GAS APPLIANCES, GAS HEATERS, BBQS OR CANDLES. 

 

5.5 IT IS THE RESPONSIBILITY OF THE HIRER TO ENSURE THAT ANY NAKED FLAMES OUTSIDE OF THE TENT ARE AT A SAFE DISTANCE FROM ANY EQUIPMENT, EQUIPMENT BELONGING TO A THIRD PARTY OR TO THIRD PARTIES THEMSELVES.

 

5.6 THE SHEPHERDS HUTS HAVE SMALL WOOD BURNING STOVES, WHEN LIT THESE GET WARM QUICKLY, A WINDOW/DOOR MUST BE OPENED TO ENSURE GOOD VENTILATION. DO NOT OVERLOAD STOVE OR PLACE THINGS ON IT.

 

5.7 ALL OUR TENTS/SHEPHERDS HUTS ARE STRICTLY NON-SMOKING.  TOBACCO SMELLS WILL BE CONSIDERED AS DAMAGE AND WILL BE CHARGED AT A MINIMUM OF £150.

 

5.8 HEAVY LOADS ARE NOT PERMITTED TO BE PLACED ON THE FRAME OF THE TENT. THIS INCLUDES WET CLOTHES.

 

5.9 IN HIGH WINDS IT IS THE HIRER’S RESPONSIBILITY TO CHECK THAT ALL PEGS ARE SECURELY FASTENED AND THAT ALL GUY ROPES ARE SECURE.

 

5.10 IT IS THE HIRER’S RESPONSIBILITY TO MAKE SURE THE TENT/SHEPHERDS HUT, FLOOR AND ALL FURNISHINGS ARE KEPT CLEAN, EVEN IN POOR WEATHER CONDITIONS.

 

5.11 OUR TENTS/SHEPHERDS HUT ARE LET ON A ‘LEAVE IT HOW YOU FIND IT BASIS’ AND THE HIRER IS RESPONSIBLE FOR THE CONDITION OF THE ACCOMMODATION AND THE FURNITURE AND FITTINGS THEREIN. IF FOLLOWING YOUR DEPARTURE YOUR ACCOMMODATION IS LEFT EXCESSIVELY MESSY OR DIRTY, REQUIRING ADDITIONAL CLEANING /SETTING UP YOU WILL BE CHARGED AN ADDITIONAL CLEANING SUPPLEMENT. IN PARTICULAR:

 

    5.11.1 ANY KITCHEN EQUIPMENT MUST BE RETURNED WASHED

    5.11.2 ALL RUBBISH MUST BE PLACED IN THE BINS PROVIDED ON SITE

    5.11.3 BBQS MUST BE EMPTIED AND GRILLS CLEANED

    5.11.4 ALL GLASS BOTTLES MUST BE TAKEN AWAY WITH YOU

 

                      SHOWER AND TOILET ARE TO BE KEPT CLEAN AFTER USE.

 

  

5.12 ELLENDEN FARM ACCEPTS NO LIABILITY FOR ANY INJURY OR DEATH FROM ANY CLAIM OR PROCEEDINGS ARISING FROM THIS CONTRACT WITH THE HIRER.

 

  1. THIRD PARTY PROVIDERS

6.1 WHERE A THIRD PARTY IS USED TO DELIVER EXTERNAL ACTIVITIES, WE ARE NOT RESPONSIBLE FOR CANCELLATIONS OR DISRUPTIONS DUE UNAVAILABILITY OF THE PROVIDER FOR ANY REASON. LIABILITY INSURANCE IS HELD BY EXTERNAL PROVIDERS AND YOUR CONTRACT IS DIRECTLY WITH THE PROVIDER. 

 

  1. CANCELLATION BY US

7.1 ELLENDEN FARM RESERVES THE RIGHT TO CANCEL OR AMEND A BOOKING DUE TO SEVERE ADVERSE WEATHER CONDITIONS FOR THE REASONS OF HEALTH AND SAFETY. WE DO NOT TAKE DECISIONS LIKE THIS LIKELY, BUT WE WILL ALWAYS PUT YOUR SAFETY FIRST. 

7.2 IN THIS INSTANCE, WE WILL DO OUR BEST TO OFFER YOU A SUITABLE ALTERNATIVE BOOKING FOR EITHER THE SAME DATES OR ALTERNATIVE DATES. IF YOU DO NOT ACCEPT THE ALTERNATIVE WE OFFER, THE BOOKING WILL BE DEEMED CANCELLED AND NO REFUND OF ANY AMOUNTS PAID WILL BE OFFERED.

7.3 FURTHERMORE, OUR LIABILITY WILL NOT INCLUDE OTHER LOSSES INCURRED BY YOU AS A RESULT OF THE CANCELLATION. WE STRONGLY ADVISE THAT YOU TAKE OUT APPROPRIATE HOLIDAY INSURANCE TO COMPENSATE YOU FOR SUCH EVENTUALITIES.

 

  1. CANCELLATION BY YOU

8.1 THE FOLLOWING REFUNDS ARE APPLICABLE DEPENDING ON HOW MANY DAYS BEFORE ARRIVAL THE CANCELLATION IS MADE:

 

    8.1.1 LESS THAN 30 DAYS BEFORE ARRIVAL = NO REFUND

    8.1.2 60 OR MORE DAYS BEFORE ARRIVAL = ALL MONIES PAID TO US LESS DEPOSIT AMOUNT OF A MINIMUM OF 20% OF AMOUNT PAID. YOU ARE STRONGLY ADVISED TO TAKE OUT HOLIDAY CANCELLATION INSURANCE TO COVER THIS EVENTUALLY; OUR CANCELLATION POLICY IS STRICT.

 

8.3 IN THE UNLIKELY EVENT THAT ANY EQUIPMENT IS DAMAGED BEYOND USE BY THE PREVIOUS HIRER AND THAT NO SUITABLE ALTERNATIVE CAN BE FOUND, A FULL REFUND WILL BE ISSUED. HOWEVER, ELLENDEN FARM ACCEPTS NO FURTHER LIABILITY.

 

8.4 IN THE EVENT THAT YOU CHOOSE TO CANCEL YOUR STAY OR LEAVE AFTER YOUR BOOKING START DATE, EVEN IF FOR REASONS OUT OF YOUR REASONABLE CONTROL SUCH AS ADVERSE WEATHER OR ILLNESS, WE ARE UNABLE TO OFFER ANY REFUND. WE STRONGLY ADVISE THAT YOU TAKE OUT APPROPRIATE HOLIDAY INSURANCE TO COMPENSATE YOU FOR SUCH EVENTUALITIES.

 

  1. COMPLAINTS

9.1 WE HOPE YOU HAVE NO CAUSE TO COMPLAIN ABOUT YOUR STAY WITH ELLENDEN FARM BUT SOMETIMES ISSUES CAN ARISE; THE VAST MAJORITY OF WHICH CAN BE SOLVED SWIFTLY AND EFFICIENTLY WITH LITTLE FUSS OR DISRUPTION TO YOUR STAY. WE ARE EXTREMELY KEEN TO GIVE YOU THE BEST EXPERIENCE POSSIBLE DURING YOUR STAY AND WILL WORK HARD TO DO SO, HOWEVER, WE ARE UNABLE TO SOLVE ANY ISSUES BROUGHT TO US AFTER YOUR DEPARTURE. WE WILL THEREFORE NOT ENTERTAIN ANY COMPLAINTS WHICH HAD NOT BEEN BROUGHT TO OUR ATTENTION BEFORE LEAVING THE SITE.

 

  1. FORCE MAJEURE

10.1 WHILE EVERY EFFORT WILL BE MADE BY ELLENDEN FARM TO CARRY OUT ANY ORDER ACCEPTED, WE ARE UNABLE TO ACCEPT ANY LIABILITY OR PAY COMPENSATION FOR ANY EVENT CLASSED AS A FORCE MAJEURE.

10.2 FORCE MAJEURE IS DEFINED AS CIRCUMSTANCES WHICH PREVENT THE PERFORMANCE OF THE CONTRACT WHICH ARE TOTALLY OUTSIDE OUR CONTROL, AND INCLUDE BUT ARE NOT LIMITED TO WAR, THREAT OF WAR, RIOT, CIVIL STRIFE, TERRORIST ACTIVITY, NATURAL OR NUCLEAR DISASTER, FIRE, ADVERSE WEATHER CONDITIONS, INDUSTRIAL ACTION OR DISPUTE, TECHNICAL PROBLEMS TO TRANSPORT, PORT CLOSURE, CONGESTION AT A PORT OR AIRPORT, EPIDEMIC OR DISEASE.

  1. FINALLY

11.1 WE RESERVE THE RIGHT TO AMEND OUR TERMS & CONDITIONS OF HIRE AT ANY TIME, WITHOUT NOTICE.

 

 

 

May 2019